No matter how good you are at what you do, there is always room for improvement – anything short of that philosophy in business could spell difficult times ahead.
It’s in that spirit we’re pleased to report the Chrysler and Jeep® Bands are the most improved in J.D. Power’s 2016 U.S. Initial Quality StudySM (IQS), with both brands bettering their initial quality scores by 20 percent over last year’s study.
Not to be outdone in terms of initial quality by its FCA US counterparts, the Dodge Challenger ranks at the top of the Midsize Sporty Car segment for a third consecutive year and for the fourth time in six years (2011, 2014-16). FCA US minivans also performed well in the study, with Chrysler Town & Country ranking highest among minivans in initial quality and with Dodge Grand Caravan taking second place in the segment. The all-new Chrysler Pacifica, launched for the 2017 model year, was not eligible for inclusion on this year’s list.
“Our commitment to quality is starting to show results as the Chrysler and Jeep Brands make strong improvements in initial quality, but there is still much work to do,” said Scott Garberding, Head of Quality, FCA – Global. “My colleagues and I are focused on continuing the positive momentum created so far as we look to earn and maintain the trust and loyalty of customers across all our brands.”
IQS is based on responses from more than 80,000 purchasers and lessees of new 2016 model-year vehicles surveyed after 90 days of ownership. The study asks customers to identify issues with their vehicles’ design, as well as defects. The IQS study, now in its 30th year, is based on a 233-question survey conducted between February and May 2016.
Visit your nearest BusinessLink dealer for a firsthand look at the hardworking – and high-quality – vehicles from FCA US LLC.